Appointment Scheduling:

To schedule an appointment for psychological services at Mindspace Consulting, please book online through our website or contact our office during business hours.

Appointment Confirmation:

Your appointment is confirmed once you receive a confirmation email detailing your booking time and location.

Cancellation Policy:

Once an appointment has been made, your practitioner at Mindspace will reserve the time exclusively for you. If you need to cancel or reschedule your appointment, we request a minimum of “48 business hours” notice prior to the scheduled appointment time. This allows us to open up the session availability for other clients in time, otherwise, a cancellation fee will apply as we will not be able to manage rescheduling new clients on such short notice.

Cancellations made within 48 business hours of the scheduled appointment time may incur a cancellation fee of 50% of the standard session fee.

Cancellations made within 24 business hours of the scheduled appointment time may incur a cancellation fee of 100% of the standard session fee.

Payment for Cancellation Charges:

Any cancellation charges incurred will be charged to your nominated credit card on the day of the scheduled appointment.

Late Arrival:

The appointment booking is the designated time for your service, and we strongly advise you to plan for a punctual arrival. If you arrive late for your appointment, your practitioner will not be able to extend the session, and the session will still end at the originally scheduled time and the full session fee will apply.

No-show/Non-attendance:

Your practitioner will be awaiting your attendance at the time of your appointment. If you are missing a scheduled appointment without prior notice, the full standard session fee will still be charged to your credit card.

Appointment Modifications by Mindspace Consulting:

In very rare cases, Mindspace Consulting may need to modify or cancel appointments due to unforeseen circumstances with your practitioner or the service, such as COVID-related health concerns, accidents and sickness, natural disasters etc. In such cases, we will be in touch and make every effort to reschedule at a mutually convenient time for you.

Confidentiality:

All personal information provided during appointment scheduling is strictly confidential and will be handled in accordance with psychological counselling service privacy regulations.

Agreement:

Please carefully read and understand these terms and conditions regarding psychology session bookings. If you have any questions or concerns, feel free to contact us for clarification. By scheduling an appointment with Mindspace Consulting, you agree to these terms and conditions.